Last Updated: 16/06/2026
1. INTRODUCTION
This Refund, Return, Replacement & Cancellation Policy (“Policy”) governs all purchases made through the website https://maapadmavatiadvertiser.in (“Website”), operated by Maa Padmavati Advertiser (“Company”, “we”, “our”, or “us”).
This Policy applies to all products and services offered through the Website, including but not limited to gift items, customized gift items, personalized products, photo gifts, engraved products, religious products, silver-coated photo frames, corporate gifts, promotional merchandise, stationery products, camphor products, and any other products sold through the Website.
By placing an Order through the Website, you acknowledge that you have read, understood, and agreed to be bound by this Policy.
This Policy should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy, and any other policies published on the Website.
2. GENERAL POLICY
Customer satisfaction is important to us. However, due to the customized, personalized, religious, made-to-order, printed, engraved, and specialty nature of many Products sold through the Website, returns, refunds, replacements, exchanges, and cancellations are subject to the conditions set forth herein.
All claims, requests, and disputes are subject to verification, investigation, and approval by the Company.
Submission of a request does not guarantee approval.
The Company reserves the right to approve, partially approve, or reject any request based upon the facts and evidence available.
3. ELIGIBLE GROUNDS FOR RETURN OR REPLACEMENT
A return or replacement request may be considered only under the following circumstances:
A. Damaged Product
The Product received is materially damaged during transit and such damage substantially affects the intended use of the Product.
B. Incorrect Product Delivered
The Product delivered is materially different from the Product actually ordered.
C. Manufacturing Defect
The Product contains a verified manufacturing defect that existed at the time of delivery.
D. Missing Item
One or more Products shown in the Order confirmation are missing from the delivered package.
E. Incomplete Delivery
The delivered package does not contain all components specifically listed in the Order confirmation.
No other grounds shall automatically qualify for return, replacement, exchange, or refund.
4. NON-ELIGIBLE GROUNDS
Returns, refunds, replacements, exchanges, or cancellations shall not be available for:
- Change of mind;
- Personal preference;
- Personal dislike;
- Incorrect product selection by the customer;
- Incorrect size selected by the customer;
- Incorrect address provided by the customer;
- Delay attributable to courier services;
- Customer misunderstanding of specifications;
- Customer-approved customization errors;
- Customer-approved artwork or design issues;
- Color variations caused by screen settings;
- Minor color differences;
- Minor manufacturing tolerances;
- Minor dimensional differences;
- Natural product characteristics;
- Packaging damage not affecting the Product itself;
- Products damaged due to misuse, negligence, improper storage, improper handling, or unauthorized modification after delivery.
5. CLAIM REPORTING PERIOD
Customers must report any claim within forty-eight (48) hours from the recorded delivery time.
Claims submitted after forty-eight (48) hours shall not be eligible for return, replacement, exchange, or refund except where required by applicable law.
The Company reserves the right to reject delayed claims where verification becomes impractical or impossible.
6. MANDATORY UNBOXING VIDEO REQUIREMENT
For claims relating to:
- Transit damage;
- Missing items;
- Wrong product delivery;
- Package tampering;
- Short shipment;
customers must provide a complete and continuous unedited unboxing video.
The video must:
- Begin before opening the package;
- Clearly show all sides of the sealed package;
- Clearly display the shipping label;
- Continue without interruption;
- Clearly capture the opening process;
- Clearly display the alleged issue.
The unboxing video shall constitute the primary evidence for evaluating such claims.
In the absence of an adequate unboxing video, the Company reserves the right to reject a claim where the issue cannot otherwise be reasonably verified.
7. DOCUMENTATION REQUIREMENTS
Customers may be required to submit:
- Order number;
- Registered email address;
- Contact number;
- Product photographs;
- Packaging photographs;
- Shipping label photographs;
- Unboxing video;
- Government-issued identification if reasonably required;
- Any additional information reasonably requested by the Company.
Failure to provide requested information may result in rejection of the claim.
8. NON-RETURNABLE AND NON-REFUNDABLE PRODUCTS
Except where required by applicable law, the following Products are non-returnable and non-refundable.
Customized and Personalized Products
Including:
- Name-printed products;
- Photo gifts;
- Customized gifts;
- Engraved products;
- Personalized products;
- Logo-printed products;
- Custom artwork products;
- Made-to-order products.
Corporate and Bulk Orders
Including:
- Promotional merchandise;
- Corporate gifts;
- Institutional purchases;
- Bulk orders;
- Wholesale purchases.
Consumable Products
Including opened or used camphor products and other consumable goods.
Clearance Products
Including:
- Sale items;
- Promotional items;
- Clearance stock;
- End-of-line inventory.
Religious Products After Use
Products used for religious, ceremonial, devotional, or ritual purposes.
9. CUSTOMIZED PRODUCT POLICY
Customized Products are manufactured strictly according to customer instructions.
Customers are solely responsible for reviewing and approving:
- Names;
- Spellings;
- Dates;
- Photographs;
- Logos;
- Artwork;
- Messages;
- Design layouts;
- Specifications.
Once approval is provided and production commences:
- Orders cannot be cancelled;
- Orders cannot be modified;
- Orders cannot be exchanged;
- Orders cannot be returned;
- Orders cannot be refunded;
except where required by applicable law.
Customer-approved spelling mistakes, image quality issues, color choices, design decisions, layout choices, formatting decisions, and customization instructions shall not constitute defects.
10. CUSTOMER APPROVAL AND ELECTRONIC COMMUNICATIONS
Approvals communicated through:
- Email;
- WhatsApp;
- SMS;
- Social media messaging platforms;
- Website uploads;
- Online forms;
- Electronic signatures;
- Any other electronic communication method
shall constitute valid and binding customer approval.
The Company may rely upon such approvals as conclusive evidence of customer authorization.
11. CUSTOMER SUBMITTED CONTENT
Customers represent and warrant that they possess all necessary rights, permissions, licenses, and authorizations for any:
- Photographs;
- Logos;
- Artwork;
- Trademarks;
- Text;
- Graphics;
- Designs;
- Images;
- Other content
submitted for customization.
Customers shall be solely responsible for any claim arising from submitted content.
Customers agree to indemnify and hold harmless Maa Padmavati Advertiser from all claims, losses, damages, liabilities, costs, expenses, and legal fees arising from customer-submitted content.
12. RETURN APPROVAL PROCESS
The Company may:
- Review evidence;
- Request additional information;
- Conduct investigation;
- Consult manufacturers;
- Consult logistics providers;
- Arrange inspection;
- Verify delivery records.
Submission of a claim does not guarantee approval.
The Company’s decision regarding verification shall be final to the extent permitted by applicable law.
13. RETURN INSPECTION
Approved returns remain subject to inspection upon receipt.
The Company reserves the right to reject, partially approve, or modify any requested remedy if inspection reveals:
- Product misuse;
- Unauthorized modification;
- Missing components;
- Different products returned;
- Additional damage;
- Fraudulent conduct.
14. REPLACEMENT POLICY
Where a claim is approved, the Company may, at its sole discretion:
- Replace the Product;
- Replace the defective component;
- Repair the Product;
- Provide an equivalent Product;
- Provide store credit;
- Provide refund where appropriate.
Approved replacements are generally processed within 7–10 Business Days after verification.
Timelines may vary based on product availability, manufacturing schedules, courier performance, and location.
15. PARTIAL DEFECTS
Where only part of an Order is affected, the Company’s obligation shall be limited to the affected Product, affected quantity, or affected component.
The Company shall not be obligated to replace or refund unaffected Products.
16. REFUND POLICY
Refunds may be issued only where:
- A claim is approved;
- Replacement is unavailable;
- Repair is not feasible;
- Product availability prevents replacement;
- Applicable law requires refund.
Refunds shall be processed using the original payment method wherever reasonably possible.
The Company shall not be obligated to provide cash refunds unless required by law.
17. REFUND TIMELINE
Approved refunds are generally initiated within 7–10 Business Days.
Actual credit timelines may depend upon:
- Banks;
- Card issuers;
- UPI systems;
- Razorpay;
- Financial institutions.
The Company shall not be responsible for delays caused by third-party financial institutions after refund initiation.
18. SHIPPING, HANDLING AND PROCESSING CHARGES
Shipping charges, packaging charges, handling charges, payment gateway charges, convenience charges, and processing charges are non-refundable except where:
- Required by law; or
- The Company determines the issue resulted solely from Company error.
19. CANCELLATION POLICY
Orders may be cancelled before processing begins.
Once production, procurement, printing, engraving, personalization, customization, packaging, or manufacturing activities have commenced, cancellation requests shall not be accepted.
For customized Products, the entire Order value may become non-refundable upon commencement of production activities.
20. FAILED DELIVERY AND REFUSED SHIPMENTS
Where an Order is returned due to:
- Incorrect address;
- Refusal of delivery;
- Customer unavailability;
- Failure to answer courier communications;
- Failure to accept delivery;
- Any circumstance attributable to the customer,
the Company may deduct shipping charges, return shipping charges, packaging costs, handling charges, payment gateway charges, and other reasonable expenses from any eligible refund.
21. CHARGEBACKS AND PAYMENT DISPUTES
Customers agree to contact the Company and provide a reasonable opportunity to resolve disputes before initiating chargebacks or payment reversals.
Unjustified chargebacks or fraudulent payment disputes following successful delivery may result in:
- Rejection of future Orders;
- Suspension of services;
- Recovery proceedings;
- Legal action.
22. FRAUD PREVENTION
The Company reserves the right to reject claims involving:
- Edited videos;
- Misrepresented damage;
- Product substitution;
- False non-delivery reports;
- Abuse of refund systems;
- Fraudulent conduct.
The Company may suspend accounts and pursue legal remedies where fraud is suspected.
23. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
- Providing accurate information;
- Inspecting Products promptly;
- Recording unboxing videos;
- Preserving packaging materials;
- Cooperating during investigations.
Failure to comply may result in claim rejection.
24. FORCE MAJEURE
The Company shall not be liable for delays, interruptions, non-performance, cancellation, or inability to fulfil obligations caused by events beyond its reasonable control, including natural disasters, floods, fires, epidemics, pandemics, governmental actions, strikes, civil unrest, transportation disruptions, supplier failures, communication failures, internet outages, or other force majeure events.
25. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Maa Padmavati Advertiser shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or business-related damages, including loss of profits, business interruption, loss of goodwill, loss of opportunities, loss of reputation, or loss of data.
The Company’s total aggregate liability arising from any Order, Product, transaction, refund request, replacement request, or claim shall not exceed the amount actually paid by the customer for the affected Product.
26. CONSUMER RIGHTS
Nothing in this Policy shall exclude, restrict, or limit any rights available under applicable consumer protection laws.
Where any provision conflicts with mandatory legal rights, applicable law shall prevail to the extent of such conflict.
27. CHANGES TO THIS POLICY
The Company reserves the right to amend, modify, update, replace, or discontinue this Policy at any time.
Updated versions shall become effective upon publication on the Website.
28. CONTACT INFORMATION
Maa Padmavati Advertiser
Website: https://maapadmavatiadvertiser.in
Support Email: support@maapadmavatiadvertiser.in
Grievance Email: grievance@maapadmavatiadvertiser.in
Phone: +91 9206001200
Address:
X/1211, Rajgarh Colony,
Satsang Marg, Near Jheel Chowk,
Gandhi Nagar,
Delhi – 110031, India
BY PLACING AN ORDER THROUGH THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS REFUND, RETURN, REPLACEMENT & CANCELLATION POLICY.